Steps on Order Fulfillment
An ecommerce business is always operational where there are clients placing new orders. There is a fundamental sequence of events for the ecommerce business to receive an order and eventually deliver the ordered items to the client and these process is known as order fulfillment. Basically, order fulfillment has some fundamental steps. Through this article, you will be able to understand the steps involved in the process.
The first step that these ecommerce are subjected to is to receive inventory. It is upon the business to determine whether they need to have their in-house inventory or they need to outsource the receiving of the inventory. It is through embracing the responsibility of managing or receiving their inventory that the business embraces the chance and responsibility to manage the entire inventory system. Where a company outsources the receiving of the inventory, they will be dispensed the above tasks and responsibility as the supplier will always handle the responsibility.
The second step is the storage inventory. This step demands that a business gets their own warehouse where they will be storing their goods. There is need to be keen in the process and ensure that you understand all the items that are in and out of the warehouse.
Orders that are received from clients should be processed as fast as possible. This is where the business will get to the warehouse and get the ordered items. These items should be transported to the packaging station. Once these items have been availed, they are to be inspected thoroughly in order to examine the defects. This step is clinched with the products or ordered good s being placed in the shipping position or station.
The packaged orders should be shipped or sent to the customer. Businesses that doesn’t need the complexities involved in shipping the items will always deal with a company that deals with shipments. There are so many determining factors to categorize shipments. Therefore, the company should understand the size, the weight or even the nature of the shipment.
The last thing that happens in the process is handling return goods. Clients are prone to return the items anyhow. There are those clients who return the goods because of defaults and others because they feel like it. It is therefore fundamental to have crystal policies. These policies will be used to determine whether a product shall be replaced or money shall be refunded.
The above info helps you understand the fulfillment order. These steps are always in a sequence. In other words, one can never return goods without first placing an order.